Intelligent Virtual Assistant

Intelligent Virtual Assistant Market Outlook

The global Intelligent Virtual Assistant market is anticipated to reach a substantial size of approximately USD 22 billion by 2035, growing at a robust compound annual growth rate (CAGR) of 34% during the forecast period from 2025 to 2035. This exponential growth is primarily driven by the increasing demand for automation across various industries and the rising adoption of artificial intelligence technologies. The growing need for enhanced customer support and engagement in sectors such as BFSI, retail, and healthcare is also propelling market expansion. Furthermore, advancements in natural language processing and machine learning technologies are contributing significantly to the innovation and functionality of Intelligent Virtual Assistants. As organizations strive to enhance operational efficiency and improve customer experiences, the market is expected to witness further investments and developments in intelligent virtual assistant solutions.

Growth Factor of the Market

One of the primary growth factors for the Intelligent Virtual Assistant market is the increasing reliance on digital communication tools, which enable organizations to streamline operations and improve customer interactions. As businesses continue to prioritize customer experience, the implementation of virtual assistants becomes essential to manage queries and provide real-time support. Additionally, the rise of e-commerce and online transactions has necessitated the incorporation of virtual assistants to assist consumers in navigating websites and completing purchases efficiently. The growing acceptance of voice-activated devices in everyday life also contributes significantly to the demand for intelligent virtual assistants, as these technologies allow for hands-free interaction, making tasks more convenient for users. Moreover, investments in AI and machine learning are paving the way for more sophisticated and capable intelligent virtual assistants, further driving market growth. Lastly, the ongoing digital transformation across various industries is creating a fertile environment for the adoption of these innovative technologies.

Key Highlights of the Market

• The Intelligent Virtual Assistant market is projected to reach USD 22 billion by 2035.
• Significant growth is driven by the demand for automation and enhanced customer support.
• Natural language processing and machine learning advancements are improving functionalities.
• The rise of e-commerce is increasing the necessity for virtual assistants in retail.
• Voice recognition technologies are enhancing user interactions across devices.

By Product Type

Chatbots:

Chatbots are a fundamental component of the Intelligent Virtual Assistant market, serving as the most widely adopted product type. These programs utilize artificial intelligence to simulate human conversation, allowing for automated communication between businesses and their customers. Chatbots can operate on various platforms, including websites, messaging applications, and social media, enabling organizations to provide instant responses to customer inquiries. The rise of chatbots has transformed customer service operations by offering 24/7 availability and reducing wait times for users. Additionally, advancements in natural language processing have made modern chatbots more sophisticated and capable of understanding context, which enhances their effectiveness in providing relevant information tailored to user queries.

Smart Speakers:

Smart speakers are another significant segment within the product type category of the Intelligent Virtual Assistant market. These devices, equipped with voice recognition technology and AI capabilities, allow users to interact with virtual assistants through voice commands. Popular products like Amazon Echo and Google Home exemplify the increasing integration of smart speakers into consumers' daily lives. These devices not only facilitate hands-free control of various tasks, such as playing music and controlling smart home devices, but they also serve as platforms for accessing information and services instantaneously. As consumers become more accustomed to voice-activated technology, the adoption of smart speakers continues to grow, propelling market expansion.

Virtual Agents:

Virtual agents represent a more advanced form of intelligent virtual assistants that can engage in complex interactions with users. These agents are designed to handle tasks that require higher levels of understanding and contextual awareness, making them suitable for industries such as finance and healthcare, where accurate and relevant responses are crucial. Virtual agents are typically integrated into customer service systems to assist users with intricate inquiries and provide tailored solutions. The increasing demand for personalized customer experiences is driving the adoption of virtual agents, as they can analyze user behavior and preferences to enhance interactions and drive customer satisfaction.

Intelligent Chatbots:

Intelligent chatbots are an evolution of traditional chatbots, incorporating advanced AI algorithms and machine learning capabilities to improve their functionality. These chatbots can learn from interactions and adapt their responses over time, resulting in more personalized and effective communication with users. They are utilized across various industries, including retail and healthcare, where they can provide tailored product recommendations or assist patients in finding relevant information. The growing emphasis on enhancing customer engagement and the shift towards automation in service delivery are driving the demand for intelligent chatbots, further solidifying their position in the market.

Speech Recognition Systems:

Speech recognition systems play a pivotal role in the intelligent virtual assistant landscape, enabling seamless interaction between users and devices through voice commands. These systems utilize advanced algorithms to convert spoken language into text, allowing virtual assistants to understand and respond to user queries effectively. The integration of speech recognition technology in various applications, from mobile devices to smart home solutions, has made it a vital aspect of user experience. As the technology continues to evolve, improvements in accuracy and responsiveness are expected to further drive the adoption of speech recognition systems in the Intelligent Virtual Assistant market.

By Application

Automotive:

In the automotive sector, intelligent virtual assistants are increasingly integrated into vehicles to enhance driver experience and safety. These systems provide voice-activated controls for navigation, music, and communication, allowing drivers to focus on the road while accessing information or making calls. With the rise of connected cars and smart technology, automotive manufacturers are recognizing the importance of incorporating intelligent virtual assistants to meet consumer expectations for convenience and safety. The growing trend towards electric vehicles and autonomous driving is also expected to bolster the demand for advanced virtual assistants capable of managing complex functionalities within modern vehicles.

BFSI:

The Banking, Financial Services, and Insurance (BFSI) sector is witnessing significant adoption of intelligent virtual assistants to streamline customer interactions and enhance service delivery. These virtual assistants can assist customers with account inquiries, transaction history, and personalized financial advice through chat interfaces or voice commands. By automating routine tasks, financial institutions can reduce operational costs and improve customer satisfaction levels. Moreover, the ability of virtual assistants to analyze data and identify customer preferences allows for tailored services, fostering stronger relationships between banks and their clients. The regulatory landscape in the BFSI sector further drives the need for secure and efficient customer service solutions, making intelligent virtual assistants indispensable.

Retail:

In the retail industry, intelligent virtual assistants are transforming the shopping experience by providing personalized recommendations and facilitating seamless transactions. Through chatbots and voice assistants, retailers can engage customers on their websites or mobile applications, guiding them through product selections and answering inquiries in real time. The increasing focus on enhancing customer engagement and retention is pushing retailers to adopt these technologies, as they can provide valuable insights into consumer behavior and preferences. Furthermore, as e-commerce continues to grow, integrating intelligent virtual assistants into retail operations becomes critical for maintaining a competitive edge and ensuring customer satisfaction.

Healthcare:

The healthcare sector is increasingly leveraging intelligent virtual assistants to improve patient engagement and streamline administrative processes. Virtual assistants can assist patients in scheduling appointments, managing prescriptions, and providing medical information, thus enhancing patient experience and accessibility to healthcare services. Additionally, these technologies can support healthcare providers by automating routine tasks, allowing them to focus more on patient care. The COVID-19 pandemic has further accelerated the adoption of remote healthcare solutions, highlighting the need for effective communication tools that can cater to patients' needs from a distance. As telehealth continues to expand, the role of intelligent virtual assistants in healthcare is expected to grow significantly.

Education:

In the education sector, intelligent virtual assistants are being utilized to support both students and educators by providing personalized learning experiences and administrative assistance. These virtual assistants can answer student inquiries, provide study resources, and assist in course management for teachers. By facilitating interactive learning environments, they enhance student engagement and improve the overall educational experience. The growing trend towards online learning and remote education, particularly in the wake of the pandemic, has driven the demand for virtual assistants capable of supporting students outside the traditional classroom setting. This shift is expected to continue, further solidifying the role of intelligent virtual assistants in the education sector.

By Distribution Channel

Online Stores:

Online stores represent a significant distribution channel for intelligent virtual assistants, enabling customers to easily access and purchase these technologies through e-commerce platforms. The convenience of online shopping, coupled with the growing trend towards digital solutions, has led to increased demand for intelligent virtual assistants via online channels. Retailers are leveraging e-commerce websites to offer virtual assistants as part of their product offerings, allowing customers to explore features and benefits before making a purchase. This channel is particularly attractive to tech-savvy consumers who prefer researching and buying products online, driving the overall market growth.

Offline Stores:

Offline stores continue to play a crucial role in the distribution of intelligent virtual assistants, as consumers often prefer to experience technology firsthand before making a purchase. Retail outlets provide customers with the opportunity to interact with virtual assistants, understanding their functionalities and benefits in a tangible manner. Sales representatives in physical stores can also offer personalized recommendations and support, adding value to the shopping experience. While the shift towards online shopping is notable, offline stores remain essential for engaging consumers and providing a holistic understanding of intelligent virtual assistants.

Third-party Retailers:

Third-party retailers serve as an important distribution channel for intelligent virtual assistants, contributing to their widespread availability in the market. These retailers often provide a variety of brands and models, allowing consumers to compare features and prices before making a decision. The collaboration between manufacturers and third-party retailers enables the promotion of intelligent virtual assistants across diverse markets, enhancing brand visibility and accessibility. Additionally, third-party retailers typically offer customer support and installation services, ensuring a seamless purchasing experience for customers interested in adopting these technologies.

By Technology

Natural Language Processing:

Natural Language Processing (NLP) is a critical technology that underpins the functionality of intelligent virtual assistants. NLP enables these systems to understand and interpret human language, facilitating more effective communication between users and virtual assistants. As NLP technology continues to advance, the ability of virtual assistants to comprehend context, nuances, and emotions in user interactions improves significantly. This enhancement directly impacts the effectiveness and reliability of virtual assistants, making them more valuable in diverse applications, from customer service to healthcare. The increasing focus on enhancing user experience drives ongoing investments in NLP technology, further propelling the growth of the Intelligent Virtual Assistant market.

Machine Learning:

Machine Learning (ML) plays a pivotal role in the functioning of intelligent virtual assistants, enabling them to learn from interactions and improve their performance over time. By analyzing data from user interactions, ML algorithms can identify patterns and preferences, allowing virtual assistants to provide more personalized responses and recommendations. This capability significantly enhances user engagement, as intelligent virtual assistants become more adept at understanding individual needs and delivering relevant information. The ongoing advancements in ML technology are driving innovation within the market, as organizations seek to leverage these capabilities to enhance customer service and operational efficiency.

Artificial Intelligence:

Artificial Intelligence (AI) serves as the backbone of intelligent virtual assistants, enabling them to perform complex tasks and engage in meaningful conversations with users. AI technologies empower virtual assistants to analyze vast amounts of data, understand context, and make informed decisions based on user input. The integration of AI into virtual assistants facilitates the automation of routine tasks, improving overall productivity in various sectors. As AI technology continues to evolve, intelligent virtual assistants are expected to become even more sophisticated, offering enhanced capabilities that meet the growing demands of consumers and businesses alike.

Cloud Computing:

Cloud Computing has significantly influenced the development and deployment of intelligent virtual assistants, offering scalability and flexibility in managing data and resources. By leveraging cloud infrastructure, organizations can develop and deploy virtual assistants without the need for extensive on-premises hardware, reducing costs and facilitating rapid deployment. Cloud-based virtual assistants also provide the advantage of seamless updates and maintenance, ensuring that users always have access to the latest features and functionalities. The growing adoption of cloud computing solutions across various industries is expected to drive the use of intelligent virtual assistants, as organizations seek to enhance their digital capabilities while optimizing operational efficiency.

By Region

The Intelligent Virtual Assistant market exhibits significant variability across different regions, reflecting the diverse levels of technology adoption and market maturity. North America holds a dominant position in the market, accounting for approximately 40% of the global share. This region benefits from a highly developed technological infrastructure, widespread internet penetration, and a substantial presence of key industry players. The continuous innovation and investment in artificial intelligence and machine learning technologies in North America are expected to contribute to a CAGR of around 32% during the forecast period. Meanwhile, Europe is also witnessing robust growth, driven by increasing demand for automation and enhanced customer experience across sectors such as retail and healthcare.

In the Asia Pacific region, the Intelligent Virtual Assistant market is poised for remarkable growth, primarily due to the rising smartphone penetration and increasing adoption of advanced technologies among consumers. The growing emphasis on digital transformation across industries in countries like China, India, and Japan is expected to propel market growth significantly during the forecast period. Moreover, Latin America and the Middle East & Africa are emerging markets for intelligent virtual assistants, with increasing investments in technology infrastructure and a greater focus on enhancing customer engagement. However, these regions still lag behind in terms of market share compared to North America and Europe, indicating substantial growth potential in the coming years.

Opportunities

The Intelligent Virtual Assistant market presents numerous opportunities for growth across various sectors. One of the most significant opportunities lies in the expanding adoption of AI technologies in different industries. As organizations increasingly recognize the value of leveraging intelligent virtual assistants to enhance customer interactions and streamline operations, there is a growing demand for customized solutions tailored to specific business needs. This creates a fertile ground for companies to innovate and develop specialized virtual assistant applications that cater to various industries, including healthcare, finance, and retail. Moreover, the increasing emphasis on enhancing customer experience and engagement provides a robust opportunity for the market to expand, as businesses seek to implement virtual assistants capable of delivering personalized interactions to improve customer satisfaction and foster loyalty.

Additionally, the ongoing advancements in technology, particularly in areas such as natural language processing and machine learning, present significant growth opportunities within the Intelligent Virtual Assistant market. As these technologies evolve, they are expected to enhance the capabilities of virtual assistants, enabling them to handle more complex tasks and provide better context-aware responses. This evolution creates opportunities for companies to develop next-generation virtual assistants that can cater to the growing demands of consumers and businesses alike. Furthermore, the increasing investments from both private and government sectors in AI research and development are likely to fuel innovation and expansion in the market, paving the way for new applications and use cases for intelligent virtual assistants in the coming years.

Threats

While the Intelligent Virtual Assistant market is poised for significant growth, it is not without its challenges. One of the primary threats to the market is the increasing concern over data privacy and security. As virtual assistants collect and process vast amounts of personal information, there is a growing apprehension among consumers regarding how their data is being used and stored. Any breaches or misuse of this data can lead to a loss of consumer trust and could significantly hamper the adoption of intelligent virtual assistants. Companies operating in this space must prioritize robust security measures and transparent data handling practices to mitigate these concerns and build consumer confidence in their technologies. Failure to address these issues could hinder market growth and limit the potential of intelligent virtual assistants in various applications.

Moreover, the rapid pace of technological advancements in artificial intelligence and machine learning presents a challenge for companies in the market. As new technologies emerge, existing virtual assistant solutions may quickly become obsolete, necessitating continuous innovation and adaptation. Organizations must invest in ongoing research and development to stay ahead in this competitive landscape. Furthermore, the presence of numerous players, including startups and established tech giants, intensifies competition in the Intelligent Virtual Assistant market, making it crucial for companies to differentiate their offerings in terms of functionality, performance, and user experience to maintain a competitive edge. Those who fail to innovate and adapt may struggle to capture market share and meet evolving consumer expectations.

Competitor Outlook

• IBM Corporation
• Google LLC
• Amazon.com Inc.
• Microsoft Corporation
• SAP SE
• Nuance Communications, Inc.
• Cisco Systems, Inc.
• Oracle Corporation
• Salesforce.com, Inc.
• ServiceNow, Inc.
• Baidu, Inc.
• Samsung Electronics Co., Ltd.
• Haptik, Inc.
• Zendesk, Inc.
• LivePerson, Inc.

The competitive landscape of the Intelligent Virtual Assistant market is characterized by a dynamic environment comprising established technology giants and innovative startups. Key players such as IBM, Google, Amazon, and Microsoft are at the forefront of this market, continuously investing in research and development to enhance their offerings and leverage the latest advancements in AI and machine learning. These companies have established their presence in various sectors, from retail and healthcare to finance and automotive, showcasing their versatility and adaptability in catering to diverse consumer needs. The fierce competition among these players is driving continuous innovation and pushing the boundaries of virtual assistant technology, ultimately benefiting consumers and businesses alike.

Moreover, companies are increasingly forming strategic partnerships and collaborations to leverage each other's strengths and expand their market reach. For instance, partnerships between software companies and hardware manufacturers enable the integration of intelligent virtual assistants into various devices, enhancing their functionalities and creating new applications. Startups in the Intelligent Virtual Assistant space are also emerging with niche solutions, offering specialized services that cater to specific industry needs. This innovation-driven environment fosters healthy competition, encouraging companies to enhance their products and services continually. As new players enter the market, the competitive landscape will likely evolve, providing opportunities for differentiation and growth.

Several notable companies are making significant strides in the Intelligent Virtual Assistant market. For example, IBM Corporation is known for its Watson Assistant, which leverages AI and machine learning to provide businesses with robust virtual assistant capabilities. Similarly, Google LLC's Assistant is integrated across various devices, showcasing the company's commitment to enhancing user experiences through voice-activated technology. Amazon.com Inc. has also made substantial investments in its Alexa platform, positioning it as a leading smart virtual assistant in the consumer market. Each of these companies brings unique expertise and capabilities, contributing to the overall growth and evolution of the Intelligent Virtual Assistant market.

• 1 Appendix

  • 1.1 List of Tables
  • 1.2 List of Figures

• 2 Introduction

  • 2.1 Market Definition
  • 2.2 Scope of the Report
  • 2.3 Study Assumptions
  • 2.4 Base Currency & Forecast Periods

• 3 Market Dynamics

  • 3.1 Market Growth Factors
  • 3.2 Economic & Global Events
  • 3.3 Innovation Trends
  • 3.4 Supply Chain Analysis

• 4 Consumer Behavior

  • 4.1 Market Trends
  • 4.2 Pricing Analysis
  • 4.3 Buyer Insights

• 5 Key Player Profiles

  • 5.1 SAP SE
    • 5.1.1 Business Overview
    • 5.1.2 Products & Services
    • 5.1.3 Financials
    • 5.1.4 Recent Developments
    • 5.1.5 SWOT Analysis
  • 5.2 Google LLC
    • 5.2.1 Business Overview
    • 5.2.2 Products & Services
    • 5.2.3 Financials
    • 5.2.4 Recent Developments
    • 5.2.5 SWOT Analysis
  • 5.3 Baidu, Inc.
    • 5.3.1 Business Overview
    • 5.3.2 Products & Services
    • 5.3.3 Financials
    • 5.3.4 Recent Developments
    • 5.3.5 SWOT Analysis
  • 5.4 Haptik, Inc.
    • 5.4.1 Business Overview
    • 5.4.2 Products & Services
    • 5.4.3 Financials
    • 5.4.4 Recent Developments
    • 5.4.5 SWOT Analysis
  • 5.5 Zendesk, Inc.
    • 5.5.1 Business Overview
    • 5.5.2 Products & Services
    • 5.5.3 Financials
    • 5.5.4 Recent Developments
    • 5.5.5 SWOT Analysis
  • 5.6 Amazon.com Inc.
    • 5.6.1 Business Overview
    • 5.6.2 Products & Services
    • 5.6.3 Financials
    • 5.6.4 Recent Developments
    • 5.6.5 SWOT Analysis
  • 5.7 IBM Corporation
    • 5.7.1 Business Overview
    • 5.7.2 Products & Services
    • 5.7.3 Financials
    • 5.7.4 Recent Developments
    • 5.7.5 SWOT Analysis
  • 5.8 LivePerson, Inc.
    • 5.8.1 Business Overview
    • 5.8.2 Products & Services
    • 5.8.3 Financials
    • 5.8.4 Recent Developments
    • 5.8.5 SWOT Analysis
  • 5.9 ServiceNow, Inc.
    • 5.9.1 Business Overview
    • 5.9.2 Products & Services
    • 5.9.3 Financials
    • 5.9.4 Recent Developments
    • 5.9.5 SWOT Analysis
  • 5.10 Oracle Corporation
    • 5.10.1 Business Overview
    • 5.10.2 Products & Services
    • 5.10.3 Financials
    • 5.10.4 Recent Developments
    • 5.10.5 SWOT Analysis
  • 5.11 Cisco Systems, Inc.
    • 5.11.1 Business Overview
    • 5.11.2 Products & Services
    • 5.11.3 Financials
    • 5.11.4 Recent Developments
    • 5.11.5 SWOT Analysis
  • 5.12 Salesforce.com, Inc.
    • 5.12.1 Business Overview
    • 5.12.2 Products & Services
    • 5.12.3 Financials
    • 5.12.4 Recent Developments
    • 5.12.5 SWOT Analysis
  • 5.13 Microsoft Corporation
    • 5.13.1 Business Overview
    • 5.13.2 Products & Services
    • 5.13.3 Financials
    • 5.13.4 Recent Developments
    • 5.13.5 SWOT Analysis
  • 5.14 Nuance Communications, Inc.
    • 5.14.1 Business Overview
    • 5.14.2 Products & Services
    • 5.14.3 Financials
    • 5.14.4 Recent Developments
    • 5.14.5 SWOT Analysis
  • 5.15 Samsung Electronics Co., Ltd.
    • 5.15.1 Business Overview
    • 5.15.2 Products & Services
    • 5.15.3 Financials
    • 5.15.4 Recent Developments
    • 5.15.5 SWOT Analysis

• 6 Market Segmentation

  • 6.1 Intelligent Virtual Assistant Market, By Technology
    • 6.1.1 Natural Language Processing
    • 6.1.2 Machine Learning
    • 6.1.3 Artificial Intelligence
    • 6.1.4 Cloud Computing
  • 6.2 Intelligent Virtual Assistant Market, By Application
    • 6.2.1 Automotive
    • 6.2.2 BFSI
    • 6.2.3 Retail
    • 6.2.4 Healthcare
    • 6.2.5 Education
  • 6.3 Intelligent Virtual Assistant Market, By Product Type
    • 6.3.1 Chatbots
    • 6.3.2 Smart Speakers
    • 6.3.3 Virtual Agents
    • 6.3.4 Intelligent Chatbots
    • 6.3.5 Speech Recognition Systems
  • 6.4 Intelligent Virtual Assistant Market, By Distribution Channel
    • 6.4.1 Online Stores
    • 6.4.2 Offline Stores
    • 6.4.3 Third-party Retailers

• 7 Competitive Analysis

  • 7.1 Key Player Comparison
  • 7.2 Market Share Analysis
  • 7.3 Investment Trends
  • 7.4 SWOT Analysis

• 8 Research Methodology

  • 8.1 Analysis Design
  • 8.2 Research Phases
  • 8.3 Study Timeline

• 9 Future Market Outlook

  • 9.1 Growth Forecast
  • 9.2 Market Evolution

• 10 Geographical Overview

  • 10.1 Europe - Market Analysis
    • 10.1.1 By Country
      • 10.1.1.1 UK
      • 10.1.1.2 France
      • 10.1.1.3 Germany
      • 10.1.1.4 Spain
      • 10.1.1.5 Italy
  • 10.2 Asia Pacific - Market Analysis
    • 10.2.1 By Country
      • 10.2.1.1 India
      • 10.2.1.2 China
      • 10.2.1.3 Japan
      • 10.2.1.4 South Korea
  • 10.3 Latin America - Market Analysis
    • 10.3.1 By Country
      • 10.3.1.1 Brazil
      • 10.3.1.2 Argentina
      • 10.3.1.3 Mexico
  • 10.4 North America - Market Analysis
    • 10.4.1 By Country
      • 10.4.1.1 USA
      • 10.4.1.2 Canada
  • 10.5 Middle East & Africa - Market Analysis
    • 10.5.1 By Country
      • 10.5.1.1 Middle East
      • 10.5.1.2 Africa
  • 10.6 Intelligent Virtual Assistant Market by Region

• 11 Global Economic Factors

  • 11.1 Inflation Impact
  • 11.2 Trade Policies

• 12 Technology & Innovation

  • 12.1 Emerging Technologies
  • 12.2 AI & Digital Trends
  • 12.3 Patent Research

• 13 Investment & Market Growth

  • 13.1 Funding Trends
  • 13.2 Future Market Projections

• 14 Market Overview & Key Insights

  • 14.1 Executive Summary
  • 14.2 Key Trends
  • 14.3 Market Challenges
  • 14.4 Regulatory Landscape

Segments Analyzed in the Report

The global Intelligent Virtual Assistant market is categorized based on

By Product Type

• Chatbots
• Smart Speakers
• Virtual Agents
• Intelligent Chatbots
• Speech Recognition Systems

By Application

• Automotive
• BFSI
• Retail
• Healthcare
• Education

By Distribution Channel

• Online Stores
• Offline Stores
• Third-party Retailers

By Technology

• Natural Language Processing
• Machine Learning
• Artificial Intelligence
• Cloud Computing

By Region

• North America
• Europe
• Asia Pacific
• Latin America
• Middle East & Africa

Key Players

• IBM Corporation
• Google LLC
• Amazon.com Inc.
• Microsoft Corporation
• SAP SE
• Nuance Communications, Inc.
• Cisco Systems, Inc.
• Oracle Corporation
• Salesforce.com, Inc.
• ServiceNow, Inc.
• Baidu, Inc.
• Samsung Electronics Co., Ltd.
• Haptik, Inc.
• Zendesk, Inc.
• LivePerson, Inc.